knowledge

How to Be Confident In Everything You Do

November 18, 2008 0

in knowledge @ 8:06 am

Confidence is a vital ingredient in successfully beginning, pursuing and completing difficult undertakings. Lack of confidence is the primary reason for lack of implementation of good ideas. If we delve into the etymology of the English word “confidence,” we find that the prefix, “con,” is Latin meaning “with” or “together.” The root, “fido,” translates into “trust,” “believe,” “confide in.” Whenever you see an English word that begins with “con” or “com” it very often indicates that the original meaning of the word involved a concept that was communally formed: the word was intended to convey that other people were inextricably interwoven in what happens to the individual.

We often refer to “self-confidence.” However, according to this analysis, this term is actually a redundancy. The word confidence is sufficient to express one’s positive attitude toward personal competence, capability and self-sufficiency. The word confidence literally means to trust or believe together with others in an interdependent community. An individual will find it difficult to be confident without the positive input and support from others.

The existence of confidence in any member of a community indicates that that community has an established culture of mutual trust and respect among its citizens. This does not necessarily hold true for all cultures and communities that a person happens to be a part of. For instance, you could be totally confident of yourself within your home environment but totally lacking in confidence within any number of other organizations and associations of which you are a member. This has as much to do with the kinds of input from others in these respective environments as it does with one’s membership qualifications of family, ability, preparation, experience or knowledge, for example.

We weave our personal realities mainly from the multiple inputs from others. A boy was struggling to move a large rock. His father walked by and asked, “Son, are you using all your strength to move that rock?” His son replied, “Yes, Dad.” His father retorted, “Son, you are not using all your strength because you have not yet asked me to help you.” Our strength and personal realities are formed and sustained by the contributions from others. We are not nearly so strong or confident without them. When others are encouraging and supportive, confidence builds and you are more likely to stretch as well as strengthen your talents and abilities toward successful and innovative applications and outcomes.

When You Know You Know

One of the ways a community demonstrates its support for its individual members is to provide solid practical information regarding what it takes to succeed within the community and beyond. The knowledge that is passed down and around becomes the foundation for an individual’s confidence in making decisions and behaving in ways that are conducive for success.

After this knowledge is disseminated, the supportive community will then provide practical opportunities for the individual to apply what was learned. These experiences create an internal sense of what works and what doesn’t work. When you know you know how to succeed, your confidence in performing the necessary tasks that lead to successful achievement soars. Your confidence helps you assess risks realistically and to bounce back from failure quickly.

Becoming Confident in All You Do

How do you become confident in all the situations in your life? It’s simple, really. You give to others what you want them to give to you. Life echoes. It ripples. What you give out you get back in waves.

Although confidence is socially constructed, the individual has a large part to play in creating a community environment in which confidence is engendered and nurtured. Mahatma Gandhi wisely observed, “You must be the change you wish to see in the world.” I would paraphrase this slightly to make it more immediate to one’s personal environment and also say, “you must be the change you wish to see in others.” If you wish to be around people who smile more, then smile more! If you want to work in an environment that is characterized by teamwork and mutual respect, then demonstrate to others how these characteristics can be embodied and pragmatically expressed on a consistent basis.

I realize that to adopt this approach is to invite the possibility of failure, perhaps even ridicule. Life is full of risks. It certainly is a risk, albeit rather innocuous in nature, to smile at someone who clearly is in no mood to smile. They might scowl back! Then how would you feel? But it’s not about how you feel. It’s about how you act. If you want to be around people who have more reasons to smile then you should take the risk that the smile you offer will not be returned at that very moment. You might feel awkward and uncomfortable. Big deal! By smiling, even when you don’t feel like it, you’re giving permission for others to do the same, if not now then later. You’re setting the stage for their subsequent behavior toward you and others not just their immediate reaction to your current behavior. Helen Keller, who had more reasons than anybody else in history to be grumpy and sad, nonetheless proclaimed, “Be happy. Talk happiness. Happiness calls out responsive gladness in others.”

Changing Others By Changing Yourself

You’ve no doubt heard that you can only change yourself and not others. This is true if you try to change someone else’s behavior without first trying to change your own. It has been my experience that you can, in fact, alter others’ ways of acting by altering your own first, just as Gandhi noted. William James, pragmatist philosopher & psychologist (1842 - 1910) said, “the greatest discovery of my generation is that human beings can alter their lives by altering their attitudes of mind.” I would go further and say that human beings can alter other people’s lives by altering their own personal attitudes of mind, as I’ve described above. When you change your attitude of mind, that is, the way you habitually think (an attitude is nothing more than a habit of thought), then you alter the way you behave and this, in turn, alters the ways others behave toward you.

There are two ways to change yourself that will also result in changes in others. When you change something about yourself, especially your behavior, others are naturally challenged to change their responses to the “new you.”

By changing yourself you are also altering the social environment from which you receive your cues and clues about how to be confident. In effect, you are setting up a “virtuous cycle” (as opposed to a “vicious cycle”) that creates the conditions for perpetual mutual benefit for both the individual and the community.

Here are the two ways to change yourself:

Think your way into a new way of acting

Act your way into a new way of thinking

It’s true that habitual behavior stems from habitual thought and that the quality of your actions flow from the quality of your thinking. This is the “garbage in - garbage out,” “excellence in - excellence out” notion in behavioral psychology. Thinking your way into a new way of acting is effective. However, it often takes a long time because you must think the new thought repetitively in order for it to erase and replace the old way of thinking and for this new way to finally change your behavior. Often there is not enough time to allow for this way of changing to work itself out.

More immediate change can be achieved by simply acting the way you want others to behave. It’s a curious fact of life that by doing something, even if you don’t feel like doing it, you make it easier to do again. Smiling elicits a desire, no matter how small or subconscious, to have reason to continue smiling. Treating co-workers as colleagues of equal worth even if they aren’t of equal status creates in their minds a reason to want to collaborate with you in the future. This sort of “risky behavior” engenders trust and tames the tentativeness toward teamwork because it results in the experience of mutual respect that fosters the desire to repeat the behavior. The action gives rise to the thinking that guides and supports future actions. This is the “virtuous cycle” out of which confidence and achievement flow.

“Be Sure You’re Right, Then Go Ahead”

General Robert E. Lee, widely respected for his military and personal leadership, said, “You have only always to do what is right. It will become easier by practice, and you enjoy in the midst of your trials the pleasure of an approving conscience.” As a young child, I listened to the song of the story of Davy Crockett countless times while sitting on the floor of my bedroom in front of my little record player. I recall the spoken words that immediately preceded the beginning of the song. “Be sure you’re right, then go ahead.” This was Crockett’s philosophy of life. It was his personal motto. It shaped his behavior and tuned his integrity throughout his life.

In fact, doing “only always” what you’re sure is right is the only true source of confidence. When you possess “the pleasure of an approving conscience” in all that you do, you feed your soul with the necessary nutrient that keeps it strong, resolute and successful, even in failure. We esteem General Lee today because of his strength of confidence, character and wisdom even though he failed to win a great war that he believed was right to fight.

Doing right means that you do things you don’t always feel like doing. It means that you do things you don’t have to do. But it’s precisely these things that determine what you’ll be able to do more easily and with greater impact in the future. Doing right creates the inspiration to continue to do right and the confidence that you are doing right. The great early twentieth century composer, Igor Stravinsky, said, “Just as appetite comes by eating, so work brings inspiration, if inspiration is not discernible at the beginning.”

Self-Made Communities Count, Too

We can now say with confidence that community, within which confidence is born, is not merely something into which one is born and therefore has no control over. It can be more than that. A community can be formed in the mind of an individual by means of reading and meditating. We learn how to be confident from the mental and spiritual communities we form throughout our lives as well as the physical communities of family, neighborhood, city, school, church, synagogue, mosque, associations and job. And we have control over these inner communities in that we can continually modify our sources of wisdom and understanding of what is right and worthy of our efforts.

Getting It Right From the Start

Confidence is telling the truth in advance of experiencing it. You can lead with confidence when you start something even if you’ve never done it before because your confidence is a predictor of the successful completion of the endeavor. Confidence is a term to describe belief in one’s ability to succeed in life. William James comes again to aid our understanding: “our belief at the beginning of a doubtful undertaking is the one thing that insures the successful outcome of our venture.” And again, “be not afraid of life. Believe that life is worth living, and your belief will help create the fact.”

In the September 22, 2006 issue of the USA Today newspaper, an article on the “soul of a champion” quotes Patrick Cohn, sports psychologist and President of Peak Performance Sports, on the need for confidence in order to attain championship levels of performance. “Self-confidence is probably the number one mental skill that championship athletes possess. Simply put, it is their belief in their ability to perform. They see themselves as winners.” Confidence is seeing yourself as successfully accomplishing something you haven’t yet done, bringing that future positive self-image into the present and then using it as the impetus and inspiration to succeed at doing it.

So Then, It Works Both Ways

Confidence arises from and is fed by both the past and the future. It begins in the communities that the individual participates in, both visible and invisible. It is nurtured by history and visualization, by experience and expectation, by fact and dream, by knowledge and hope, by achievement and aspiration.

Acquiring and growing confidence is the responsibility of each individual. You are in charge of how confident you feel and how confidently you act by choosing what to focus on in your past and in your future. If you’re sure you’re right in your focus, you’ll be sure to bring about what you’re thinking about. And the realization of this confidence will contribute to the community the confidence others need to do what they’re sure is right. And thus the virtuous cycle is formed that results in increasingly greater achievements and benefits for humanity and the world.

Ken Wallace, M. Div., CSL has been in the organizational development field since 1973. He is a seasoned consultant, speaker and executive coach with extensive business experience in multiple industries who provides practical organizational direction and support for business leaders. A professional member of the National Speakers Association since 1989, he is also a member of the International Federation for Professional Speaking and holds the Certified Seminar Leader (CSL) professional designation awarded by the American Seminar Leaders Association.

Ken is one of only eight certified Business Systems Coaches worldwide for General Motors.

His topics include ethics, leadership, change, communication & his unique Optimal Process Design

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Successful Supervision Skills

August 25, 2008 0

in knowledge @ 4:21 am

Everyone at one time or another will become responsible for the care and guidance of someone else. It can be a parent, teacher or a supervisor. In my life, I have experienced many who fall in this group who influenced me in a positive way. I don’t proclaim to be a perfect supervisor, but I understand what makes some stand out more than others. I have been able to filter out less than desirable techniques, but more importantly learn from individuals who know the secrets to being successful supervisors.

As you go through life, everyone has come across a few people who have made a major impact on their life. When you think of the most influential people in your life, most will recognize these familiar skills and implement them. Some understand these secrets, but are not consistent in practicing them. The most successful understand each of these skills and focus on improving each one in their daily life. The following list gives a brief description of those skills and how to implement them:

Supervision Techniques, Steps 1-8

"Set Clear Company Goals”

“Set Realistic Completion Timelines”

“Ensure Proper Training and Tools”

“Firm, Fair and Consistent”

“Encourage Innovative Thinking”

“Trust and Verification”

“Advancement Preparation”

“Appreciation”

“Set Clear Company Goals”… Every employee must know your essential company goals. It seems like common sense that everyone know the company’s overall goals. But it’s amazing when you talk to co-workers who don’t completely grasp it. As a supervisor, you can’t just assume your subordinates are knowledgeable.

I worked for an agency that required every employee to attend mandatory annual training. These sessions were designed to review agency goals in fine detail. Each employee was signed off on each training block. The purpose of the training was to make absolutely sure everyone was on the same sheet of paper when it came to understanding our overall goals. In addition, the training was updated as required to fine tune any modification to our company goals. As a supervisor, you can never assume your people know your company goals. Informed employee’s will grasp and appreciate, “The Big Picture” and stay focus on what is important, and more importantly, limit what is not.

“Set Realistic Completion Timelines”… As a supervisor, it’s important to set realistic timelines to complete tasks. You’re the expert who understands what a reasonable time to complete a given task is. If you set unrealistic goals, it says a lot about your expertise. If you don’t understand this, you may be in the wrong job. But, if you set realistic timelines for specific tasks, your employees will respect your decisions. And visa versa, you will lose respect if you don’t set realistic completion timelines.

“Ensure Proper Training and Tools”… Having proper training and tools to accomplish company tasks seem like common sense, but it’s often overlooked or underestimated by managers. It’s essential that you understand how to identify skill and tool deficiencies. It’s also critical to keep your own personal skill levels on par with the ever changing world of technology and trends. Don’t underestimate the importance of training the trainer.

You should always encourage your workers to have input on training. You set the standards, but you should be receptive to new ideas. In addition, you should require your subordinates maintain accountability for company tools and to identify deficiencies to you as the supervisor.

“Firm, Fair and Consistent”… Anyone who is in charge should always remember to always be firm, fair and consistent with all of their subordinates. Being firm with an employee means they understand that there are firm consequences if they either violate policy or fail to meet company standards or goals.

Treating someone fairly means to treat every employee without preferential treatment. It’s very difficult to be totally impartial when dealing with a high performer versus a low performer, but it is one of the most important traits to have as a supervisor. You will lose valuable respect from your co-workers if you’re ever deemed to give anyone preferential treatment. Once you lose this respect, it’s almost impossible to regain.

Being consistent is one area that is often underestimated by managers. Being consistent on how you act from day to day is critical. As a manager, it’s important to be professional when confronted by an angry employee. When you remain calm and remain consistent with policy, you will remain professional. I believe being consistent is one of your greatest assets as a manager.

“Encourage Innovative Thinking”… All managers should encourage innovative thinking. Every employee is important and will contribute when they feel their inputs are important to the company. If they perceive a lack of interest from management or no one is following through, they will cease future input.

When an employee understands that their input is valuable, they will keep a mindset to look for improvement. Their inputs are very valuable to the success of your company. You can also encourage creative thinking through a formal or informal reward system.

“Trust and Verification”… Trust and verification is critical for supervisors who are responsible for employees who are not under direct supervision. Trust can only be earned, but it’s important to verify. This can come in the form of impartial employee customer feedback.

When you delegate your authority, you’re showing your trust in their ability. Supervisors who understand trust allow the employee to perform at their peak. And visa versa, those who micro manage relate an image of mistrust and that is bad. Your high performers understand the importance of mutual trust and will not threaten it will poor performance.

“Advancement Preparation”… All supervisors should appreciate the importance of preparing their subordinates to advance professionally. Not all employees want to become managers, but all employees want some type of advancement. It could be a pay structured advancement. It could be a promotion in title only. But, it’s important they understand that you’re interested and can provide them with information on how to improve themselves in the company. It’s important that you have this information in written form so there is no ambiguity.

“Appreciation”… I personally feel this is the most often overlooked area of management. The basic need to feel appreciation for work performed is important. When an employee feels appreciation, they will work even harder for you. When a subordinate completes a task and does it well, tell them you appreciate it. You can never assume your workers understand how you feel about their work. A simple thank you for a job well done goes a long way and it does not cost a penny.

In conclusion, these techniques are easy to remember and follow. If you understand them and put them in practice, you will stand out as a good supervisor. I’m confident that this article will help you in your personal and business life. If you like the article, please pass it along to your friends

Richard Sizemore resides in Los Angeles California and enjoys writing articles for this website. My wife, Cynthia also writes articles on her website, http://www.cyndall.com
Her “Self Improvement” articles are outstanding and I highly recommend them.

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